Round 374 (and counting)

My Administrative Review request outcome was that I was right – the translations had been included and the printed pdf of the bank letter was acceptable as an original, HOWEVER, they were still unconvinced about the 28 days thing. Their decision was maintained but I could re-apply if I wished.

Here we go again… back to the UK Visas website, fill out the neverending form again, pay another application fee, pay another NHS surcharge (they said they would refund the fee I’d paid for the rejected application, but only at a later date), book another interview in Sao Paulo, flights, etc.

This time, I made sure I travelled back to my hometown and went into the bank branch and had the manager write the letter in English directly, print it on proper headed paper and sign it, and took it away with me. Back to Porto Alegre, fly to SP, go to the interview.

There was another girl sitting in the waiting room at VFS Global with me, and I began talking to her. She had had an application rejected too for similar reasons to mine – seems to be standard. I had been wondering whether my issue was that I was using a small co-operative bank that perhaps wasn’t rated as trustworthy by the almighty British Consulate, but this girl banked with Citibank and still got rejected.

They called me to the desk, I handed my paperwork over and asked if they could provide me with a checklist confirming they had received everything, so I wouldn’t have the same problem of missing documents again. The girl at the desk told me she couldn’t do that. I explained what had happened and asked what kind of reassurance she could give me that documents wouldn’t be misplaced and she just gave me her word. Great. That’s what £800 in admin fees gets you. Awesome admin, guys.

I was ushered back into the small interview room, now familiar with the procedure. I put on the headset and was greeted by a man on the screen. He was much friendlier and more relaxed than the woman that had interviewed me two months earlier. Although much of the script was the same, this round felt easier. I went into the next room to have my picture and fingerprints taken again, and then was released.

On the way back to my friends’ flat, in the metro, I had a good feeling for the first time in years. I thought this time, everything would finally be alright. Just another few weeks of waiting now.

Another visa application bites the dust

Timeline check: this is mid-September 2015. I applied for my PhD in January, was interviewed via Skype in April, got the offer in May and confirmed acceptance of the place right away. I received my CAS statement in August (which made me miss the Fringe), applied for the student visa in the same month, went to Sao Paulo for the interview and then to Uruguay with La Niña Barro. Coming back to the festival in Las Piedras, as Eli and Alex made their way to perform in Madrid, I had to deal with my newest rejection letter.

This time, the reasons stated for the rejection were that the letter from my bank confirming I had sufficient funds as required was not an original, wasn’t provided with a translation, and didn’t actually prove that I had the funds. Here we go:

1 – At the time, I was required to prove that I had had the equivalent to around £15,000 in my account for 28 days. This could be done via a letter from the bank manager confirming this information.

2 – The bank branch I used for this was in my hometown of Santana do Livramento. When applying for the visa, I was in Porto Alegre, 500km away. So my bank manager sent me the letter via email, on a pdf format, to speed things up. I printed this pdf out, which the Home Office took for a copy – except I didn’t actually have an original as such.

3 – I included translations done and signed by a fellow professional translator for all the documents which were not in English originally. My only conclusion here was that the translations had somehow been lost between the desk in Sao Paulo and the Home Office sector in the UK Consulate in Bogota. How does one prove that, though?

4 – The letter from the bank manager stated the date when I opened that savings account and made the deposit (01/06/2015) and the current date (13/08/2016) with the amount in BRL and GBP, stating the official currency conversion as per the Central Bank of Brazil. Assuming visa officers can read and do basic maths, you’d think they would have understood that there are more than 28 days between 1st June and 13th August. Apparently, that isn’t the case.

This should have been, as one my dear friends calls it, the point of resignation. This should have been the moment of surrender and admitting defeat. But I am way too stubborn and I now had secured a PhD and a scholarship at a fabulous institution and I wasn’t ready to let go.

The next couple of days were hell again, while I considered all my options. One of my closest friends in Edinburgh was getting married soon, I thought about just going over to her hen do in Belfast, staying until the wedding and then heading back to Brazil and think about what to do. That would cost a lot of money, though. I thought about just starting a new application right away, but the taste of injustice was still bitter in my mouth. Finally, after another two sleepless nights, I sent a formal complaint to VFS Global, the third-party company which handles applications in Brazil, stating that I had delivered all my documents with their respective translation in person at the desk in SP and my rejection letter said the translations weren’t included with the application. I also complained that when I received my documents back, my diploma and passports displayed marks of folding and wrinkling, which showed the lack of care with which they had been handled. My third and final complaint was that the rejection letter detailed my right to request and Administrative Review following the enclosed instructions and using the form attached, but these were not in the envelope I received. I concluded asking to register my complaint against poor services which I had paid a lot for and would cause me to disburse even more, as well as delay the start of my research studies programme. Thus, without being certain that I was following the correct protocol, since the instructions weren’t actually sent to me and the information online was conflicting, I downloaded a form from the UKVI website and posted it to the UK Embassy in Colombia to file for Administrative Review, since apparently, this could not be done via email. The Admin Review process would take up to 28 days (obsessed) and the Brazilian postal services went on strike the day after I posted my form, so at this point, I really had no idea of what would happen.

ukvi-bullshit

LOL

I informed the RCS that this had happened and they were very supportive and understanding, saying they were happy to wait for the Home Office’s reply to get me started on the PhD. The saga must go on…

Studying in the UK – part 02

I flew to Sao Paulo the day before my interview.

Getting to the place where I needed to hand in the documents was fairly easy from where I was staying. UK visa applications are not handled by the British Consulate directly anymore, but by a third-party contractor, which I am sure is one of the reasons why the process is longer and more expensive now (incidentally: there seem to be a lot of people making a good deal of money out of this whole thing, like legal firms and other companies and freelancers offering specialised visa application services). This company is located in a highly posh business area of Sao Paulo called ‘Brooklin Paulista’, on the ‘United Nations Avenue’, adjacent to a designer furniture shopping centre (I don’t know why I find all of this kinda funny).

I checked in at the reception desk on the ground floor, but I wasn’t allowed to go to the office until my specific appointment time, so as I was about 20 minutes early, I went for a wander around the shopping centre to see things I will never buy. When the time came, I went back to reception and was given a visitor’s pass and allowed to go up in the lift to the 18th floor, where the VSF Visa Application Centre is. There were two offices there, one processing visas for Canada, and the other, for the UK. I walked into the latter, where a nice lady at the door in security uniform asked to check my appointment confirmation and then instructed me to take my documents out of my bag and leave bag, phone, and all other personal belongings in a locker (at least this one was free, unlike the ones across the street from the US Consulate). Following that, I was ushered to a bright, smaller room with two attendants sitting behind bank clerk-like desks and a line of chairs. I was told to sit down and wait for my name to be called.

I stood up and went to the attendant who’d called my name and gave her my documents – a hard copy of the application form I’d completed online, a copy of my CAS statement, a letter from my bank manager confirming I had the funds to support myself for the first year and its translation, and my passport. She asked me whether I had booked my flights yet and I replied that I hadn’t. Then she asked me when I was meant to start my course, I said induction was scheduled for the 21st September (exactly a month after this day). She scribbled some things down, ticked some boxes, and asked me to take a seat again and wait to be called for the interview.

About 10 minutes later, she emerged from behind her desk and asked me to follow her into an even smaller room with a desktop computer set up with headphones and a mic on a small table. The attendant left the room and I sat down, put the headphones on and said hello to the lady on the screen, speaking to me from one of the Home Office cubicles in Sheffield. She introduced herself and explained that this would be a short interview, then asked me to confirm that I was in good physical and mental health and fully aware that my answers would be recorded. I did so, and without a smile or any small talk, she began the interview. She asked me to confirm the name of my intended place of study and when I said the Royal Conservatoire of Scotland, she looked puzzled. Cue her faffing about for a couple of minutes, presumably trying to find information about the place, asking where in the UK this ‘conservatory’ was. I wondered if whenever they get someone who isn’t aiming for London, they get confused. She eventually found it on her list and proceeded to ask me why I’d chosen this course. I began: “well, I attended Open Days at other…” and then she interrupted me, saying she didn’t need my life story, just straightforward answers. Taken aback by the sudden rudeness, I replied that I wanted to pursue an academic career and develop my practice further. Her next question was whether I had considered other places of study, which made me a little bit angry and I started my answer with, “as I tried to tell you 30 seconds ago, yes… I attended Open Days at other universities”. I don’t think she liked that. It might have been stupid to give her backchat, but come on…

The interview went on for another few minutes with more roundabout questions such as how this course would benefit me and why it had to be this one. She concluded the chat and asked me to leave the room. I sat outside again, with a terrible feeling that I’d fucked it up. Clerk girl came back and ushered me into another small room, where she took a picture of me and my fingerprints. She explained that everything would be sent to the UK Embassy in Bogota, Colombia, where all South American applications were now processed, and I would be getting emails informing me of the progress of mine. After that, I was done. I collected my belongings from the locker and left.

I was feeling tired and discouraged, but on the way back to my friends’ flat and to Porto Alegre later on the same day, I tried to not think too much about it and focus on La Niña Barro, which was going to a festival in Uruguay in a few weeks’ time and I would only get the visa decision after that.